HR Shared Services Manager

Description

Job Description

Job Summary:

The primary responsibility of the HR Shared Services Manager is to lead the HR Shared Services team, which serves as the first point of contact for HR related questions with a primary focus of customer service delivery and to ensure an effective back-end operation is run with seamless collaboration with inter departments.

Main Duties & Responsibilities.

Compensation & Benefit

• Ensure the accuracy of employee payroll and personal income tax in accordance to company policy and guidelines while ensuring to comply with Indonesia Labour Law.
• Working closely with external consultants or independently to ensure the company is fully compliant with Indonesian Labour Law.
• Working closely with Finance & Accounting team on payroll and employee expenses accounts.
• Lead on management, administration and process of other cooperate employee benefits (i.e. medical insurance, flight allowance, etc)
• Staying updated with the employment and salary trend in the market to ensure the company stays relevant.
• Providing benefits orientations and enrolments

HR Employee Services

• Manage, lead and develop the HR Shared Services team to ensure a positive and efficient customer service experience through effective delivery and execution of HR services and processes
• Ensure HR Shared Services team provides high level of customer service delivery
• Implement new employee initiatives for employee engagement and productivity.
• Partner with HR Business Partners to drive the high-performance culture though performance management.
• Manage and maintain HR Service Level Agreement (SLA)
• Working closely with Sourcing & Facility Department to ensure that all services that is required for HR department and relevant employee support supplies, office supplies, and necessities for projects event are properly procured/sourced.
• Lease agreement, business cards, stationery and office material procurement

Employee Health & Safety

• Implement and drive safety culture and policy
• Working closely with relevant business units and sourcing team to ensure the employees receives the necessary tools to perform their duties from health and safety perspective

Policies and Guidelines

• Develop and maintain high value HR and employee process and policies
• Develop and maintain employee handbook (Company regulation, Compensation & Benefit charts, etc)
• Annual re-evaluation of policies for the company’s efficiency and effectiveness purposes

Personnel Administration

• Ensuring the integrity of HR data
• Ensure accuracy and stability of HRIS
• Responsible for HR-related documentation, such as contracts of employment, personal files, personal income tax records, etc
• Maintaining employee files as to ensure accuracy and compliance.
• Ensure the relevant HR database is up to date, accurate and complies with legislation.
• Managing employee leave records, updating and reporting to manage (on HRIS system)

HR Projects

• HR Management System Implementation
• End User and Admin Training
• Developing and maintaining user manuals of the system
• Other HR projects will be assigned from time to time.

Qualifications

• At least 7 years of progressive experience in HR Operations & Performance Management in a high growth company. With minimum 4 years in managerial level.
• A bachelor’s degree holder in Business Administration, Management, Law or Psychology would be preferred.
• Previous working experience in an International Schools or Education industry would be an advantage.
• Strong knowledge and hand-on experience in Microsoft Excel and PowerPoint presentation
• Experience with team management and development
• Change management and adaptability
• Demonstrated decision making capability and ability to work without supervision.
• Fluency in English is a must